Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions, which govern our relationship with you as provided therein. 

 

1.  General

 

1.1  These Terms and Conditions constitute the whole legal agreement between you and Tang Tang Tang Tang Ltd (hereinafter – “we”, “our” or “us”) and govern your access to and use of the website at www.tangtangtangtang.com (the “Site”) and the services offered on the Site (the “Services”) and completely supersede and replace any prior agreements between you and us in relation to your use of this Site and the Services. If you do not wish to agree to be bound by these Terms and Conditions or any amended Terms and Conditions that may replace these Terms and Conditions in the future, you are not authorized to use the Site or the Services. By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms and Conditions.

1.2  Please report any violations of the Terms and Conditions by email to: info@tangtangtangtang.com

 

2.  Changes to the Terms and Conditions or the Services


2.1  We reserve the right to make changes to the Site or any part of the Terms and Conditions at any time. When these changes are made, we will make a new version of the Terms and Conditions available on the Site. We are not under any obligation to provide you with notice regarding changes to the Site or the Terms and Conditions. It is your responsibility to check the Terms and Conditions for changes prior to each usage. If we make any changes to the Terms and Conditions after you have placed an order, the changes to the Terms and Conditions will not affect that order, unless we are required to make the change by law.

2.2  You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you. You further acknowledge and agree that we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at our sole discretion, without prior notice to you. By accessing this Site, you acknowledge and agree to any modifications to the Services and accept and agree to be bound by them.

 

3.  Our relationship and your activity


3.1  You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of the Terms and Conditions or your use of this Site or our provision of the Services. You agree that you may not and will not hold yourself out as our representative, agent, or employee, and we shall not be liable for any representation, act or omission on your part.

3.2  You agree that you will be personally responsible for your use of this Site and for all of your communications and activity on and pursuant to this Site. We may deny you access to this Site and refuse to provide the Services at any time on a temporary or permanent basis without notice if we determine that:

  • you do not meet Terms of Eligibility specified in Section 7 below;

  • you are or have been engaged in unauthorized or prohibited activities as specified in Section 27 below;

  • you were not respectful of other users; or

  • you have otherwise violated the Terms and Conditions.

 

4.   Limits on liability


4.1  We do not guarantee that the use of the Site and the Services will be error-free or that the Site or that this Site, the Content (as defined in Section 22 below) or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

4.2  You acknowledge that we will not be responsible for any corruption or failed transmission of any information attributable to your computer system or to the system or any act or omission of your Internet Service Provider. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site. You acknowledge that access to this Site may not be continuous or uninterrupted at all times and may be interfered with by factors or circumstances outside of our control.

4.3  In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss (including loss from viruses) or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Site. Your use of any information or materials on the Site is entirely at your own risk, for which we shall not be liable. We do not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on the Site or incorporated into it by reference. It shall be your own responsibility to ensure that any products, services or information available through the Site meet your specific requirements. You are advised to read all provisions of these Term and Conditions as other disclaimers are set out under headings that may not include the word “disclaimer”.

4.4  You agree that you will comply with all of the provisions of the Terms and Conditions (as may be amended from time to time). You understand that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which we may suffer) of any such breach.

4.5  Nothing in the Terms and Conditions is intended to affect your rights under the law of Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong SAR”). 

4.6  If we breach the Terms and Conditions, we shall only be liable for ordinary damages. The measure of damages is the estimated loss directly and naturally resulting from such breach. For any breach of these Terms and Conditions by us, our sole and exclusive maximum liability shall not in any event exceed the total price of the product (the “Product”) purchased by you on the Site. In no event shall we be liable to you or any third party for any special indirect, consequential or punitive loss or damage for any breach of these Terms and Conditions, including but not limited to loss of profits, loss of business or goodwill, loss of use even if we have been advised on the possibility of such loss or damage or any claim by any third party. 

4.7  We shall not be liable if we are unable to perform any of our obligations under the Terms and Conditions due to, directly or indirectly, the failure of any machine, system of authorization, data processing or communication system or transmission link or any event or circumstances beyond our control. Such circumstances include strikes, wars, natural catastrophes or any others events that make impracticable the production, transportation or delivery of Products.

4.8  If any Service is performed by any third party authorized by us, we shall not be liable for any act, neglect, omission or wilful default of such third party.

4.9  We will not be liable to you or any third party by reason of our:

  • withdrawing any Product from the Site whether or not that Product has been sold;

  • removing, screening or editing any materials or the Content (as defined in Section 22 below) on the Site, or

  • refusal to process a transaction or unwinding or suspending any transaction after processing has begun but before the Product has been dispatched to you.

 4.10  Your use of the Site is at your sole risk. This Site and all Content on the Site are presented on an “as is” basis. We expressly disclaim all warranties of any kind, whether express or implied, regarding the Site to the extent permitted by applicable law.

 

5.  No waiver


If you breach the Terms and Conditions and we take no action against you, we will not be regarded as having waived any of our rights and remedies and we will still be entitled to use or enforce our rights and remedies in any other situation where you breach the Terms and Conditions.

 

6.  Indemnification


At our request, you agree to compensate us fully, defend, indemnify and hold us, our officers, directors, employees, agents, affiliates, licensors and suppliers, harmless from and against all liabilities, claims, expenses, costs, damages and losses, including legal fees, arising from or related to your negligence or any breach of the Terms and Conditions by you including the use by any other persons accessing this Site using your Internet account as a result of or in relation to your action or inaction.

 

7.  Terms of Eligibility


7.1  You may make purchases from the Site only if you meet the following Terms of Eligibility:

  • you are an individual of the age of 18 or older;

  • you possess a valid credit or debit card issued by a bank acceptable to us for payment as specified in these Terms and Conditions;

  • you are purchasing a Product for your personal use only and not for any reselling purposes or commercial exploitation; and

  • you have provided personal and payment details that are warranted by you to be both valid and accurate (such details include real name, date of birth, phone number, email address, billing information and other requested Personal Data (as defined in Section 26 below) as indicated on the Site).

7.2  A bank will generally be acceptable to us if it authorizes the Site to process a charge or charges on your credit/debit card in the amount of the total purchase price for the Product which you are purchasing.

7.3  If you are under 18 years old, you must let your parent or guardian know about the Terms and Conditions including our Privacy Policy set forth in Section 26 below, and you must secure their involvement and approval before you register to use this Site or any of the Services. We reserve the right to only accept orders from customers who are over 18 years old and meet other Terms of Eligibility described above.

 

8.  Registration on the Site


8.1  To use some of the Services, you will need to register on the Site. When you register, you will be requested to provide your Personal Data (as defined in Section 26 below). In particular, for registration on the Site, you must provide your real legal name (corresponding to the one that appears on your identity document), date of birth, phone number, email address, billing information and other requested Personal Data as indicated.

8.2  When ordering Products, you will be required to provide payment details and you represent and warrant that the payment details you provide for ordering a Product are both valid and correct and you confirm that you are the person referred to in the billing information provided.  In all cases, you are required to provide information as requested that is true, accurate, current and complete in all respects.

8.3  Should any of your registration information change, you undertake to notify us immediately by email at: customer.service@tangtangtangtang.com.

8.4  Our Privacy Policy which explains how we use your Personal Data is set forth in Section 26 below. 

8.5  We may change registration requirements from time to time and, should any such changes be made, these will be detailed within amended Terms and Conditions as described above. 

8.6  You will receive a username and password as part of the registration process. You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify us of any actual or suspected unauthorized use of your password or account or any other breach of security.

 

9.  Order placement


9.1  Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order (“your order has been received” email). This email it is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

9.2  We reserve the right, with or without notice, to cancel or reduce the quantity of Product ordered, in our sole discretion, including if we determine that your order violates our Terms and Conditions. We reserve the right to refuse to supply multiple quantities of a Product being shipped to any single customer or postal address.

9.3  All orders are subject to stock availability, acceptance and confirmation of the order price. Products in your shopping basket are not reserved and may be purchased by other customers.

9.4  By placing an order with us, you authorize us to process a charge or charges on your credit or debit card, as a case may be, in the amount of the total purchase price of your order. You also expressly authorize us to use Personal Data provided by you to perform appropriate anti-fraud checks, including but not limited to credit checks, and, where we feel that it is necessary, to transmit or to obtain information about you to or from third parties, including but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information, your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) to enable us to:

  • to authenticate your identity;

  • to check the validity of your credit/debit card;

  • to obtain an initial credit/debit card authorization; and/or

  • to authorize individual purchase transactions.

 You should refer to our Privacy Policy set forth in Section 26 below for further information about how we use your data.

 

10.  Order acceptance


10.1  Unless you cancel your order beforehand in accordance with Section 16 of these Terms and Conditions, acceptance of your order and completion of the contract between you and us will be completed when we send an email to you to confirm that the Product has been dispatched (“your order has been shipped” email).

10.2  The confirmation email will be sent to the email address you provide in your order form and contain the following information:

  • the details of the Product ordered;

  • the payment method;

  • the price of the Product;

  • applicable taxes and duties, if any, and

  • delivery charges.

 

10.3  Only the Products listed in the confirmation email sent at the time of dispatch are included in the contract formed between you and us. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. All sales contracts are concluded in Hong Kong SAR and are written in English.

10.4  If your order has not been accepted, you will receive an email from us to that respect which will explain the reasons. We reserve the right, in our absolute discretion, not to accept your order. In particular, we will not accept your order if, for example:

  • we are unable to obtain an authorization for payment;

  • shipping restrictions apply to a particular Product;

  • the Product that you ordered is out of stock or is withdrawn from sale for any reason;

  • we identify a pricing or Product description or other error; or

  • you do not meet the Terms of Eligibility provided for in these Terms and Conditions.

 10.5  We may refuse to process and accept a transaction for any reason, and refuse service to anyone at any time at our sole discretion.

 

11.  Product description


We will endeavour to ensure that the Content (as defined in Section 22 below) and the Product descriptions on the Site are as accurate and complete as possible but we do not warrant that the Content and Product descriptions are accurate, complete, current or error-free. For instance, actual colours, texture and appearance may vary from the colours, texture and appearance, respectively, on your screen. If you have any question regarding description or image of the Product on the Site or any other question relating to the Content, contact our Customer Service. Our contact information is provided in Section 29 below. You should refer to our Returns policy in Section 18 of these Terms and Conditions if you feel a Product delivered by us is not as described.

 

12.  Pricing


12.1  Prices are shown on the Site in Hong Kong dollars (HKD) and exclude applicable import taxes and duties (for deliveries outside of Hong Kong) and delivery costs.

12.2  If your credit/debit card is not denominated in HKD, the final price for the Product charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

12.3  Prices displayed on the Site at the time your order is accepted will be honoured except in the case of an error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any Products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

12.4  When ordering Products for international delivery to countries other than Hong Kong SAR, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the Product. You may be subject to import duties and taxes that are levied once the Product reaches your country. Any additional charges for customs clearance must be also borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

12.5  We are unable to offer price adjustment on a Product purchased at a full price should the price for such Product be subsequently reduced. We are unable to offer price adjustment on Products originally purchased in a sale or on any special promotion Products that are temporarily reduced in price. Once a Product has been purchased at a stated sale price, no price adjustment will be offered should the Product be further marked-down.

 

13.  Payment


13.1  We accept payments made by Visa or MasterCard credit or debit card or any other methods which may from time to time be clearly advertised on the Site. Payment will be debited and cleared from your account once your order has been dispatched.

13.2  By placing an order using one of the above credit/debit cards, you confirm that the credit/debit card used is yours or that you have been authorized by the owner of the respective credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. These may include the credit checks described in Section 9 above.

13.3  If your credit/debit card issuer refuses to authorize payment to us, we will not be liable for any delay or non-delivery. You will remain liable for the purchase price of your order if for any reason your card issuer fails to pay us in full for the amount charged to your account.

 

14.  Payment security


14.1  We take all reasonable care to make sure our Site is secure. All credit/debit card transactions on this Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered user of the Site and have chosen to save your card details with us, we will securely store your card details limited to the card number, expiration date and cardholder name on our systems where permitted by law (you should refer to our Privacy Policy in Section 26 below for details of how we look after your information stored on our systems). These details will be fully encrypted and only used to process card transactions which you have initiated.

14.2  To help ensure that your shopping experience is safe, simple and secure, the Site uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our reasonable control to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

 

15.  Delivery and insurance


15.1  We insure each order against loss or damage through its transit until it is delivered to the delivery address specified by you. We require a signature for any Product delivered, at which point title to, risk and responsibility for your purchased Product transfer to you. If the recipient is not you, for instance in case of delivery of a gift, you accept signature by the recipient as an evidence of our delivery and fulfilment of your order by us and transfer of title to, risk and responsibility for the purchased Product in the same way as if you were the recipient.

15.2  We aim to dispatch all orders within 48 hours after the order has been accepted by us. You will be given an indication of the expected delivery time when you place your order on the Site. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.  We will try our best to meet these estimates but cannot guarantee that such estimates will be met. We are not responsible for any delays caused by destination customs clearance processes or any situation or circumstance which is not within our reasonable control.

 

16.  Order cancellation


16.1  Prior to your submission of an order, you may clear the Products in your shopping bag at any time by clicking the “Remove Item” button next to the Product you do not wish to purchase.

16.2  If you have submitted your order and received a confirmation email from us, you can still cancel your order within 24 hours of the order being placed. To cancel your order, send an email regarding your cancellation indicating “Order cancellation” in the subject line of the email to: customer.service@tangtangtangtang.com and list your name, address and order number in the email.

16.3  If your email notifying us of the order cancellation is received by us within 24 hours from the moment the relevant order has been placed, we will refund to your relevant credit or debit account any amount charged by us for such order within 30 (thirty) days following the receipt of your cancellation email.

 

17.  Product verification


17.1  It is your responsibility to immediately check the condition of the Product and fulfilment of your order upon delivery.

17.2  In case you observe a Defective Product or a missing Product, you must notify us within 7 (seven) days by email sent at: customer.service@tangtangtangtang.com. Upon our inspection of the Defective Product received from you or investigation into an unfulfilled order in case of a missing Product, we shall provide you with the identical replacement Product(s) following the procedure set forth in Section 19 below.

 

18.  Returns


18.1  You may return a Product, except for any Excluded Product as defined in Section 20 below, which does not suit you provided that the following return conditions are complied with:

  • you notify us of your request to return a Product by sending an email to: customer.service@tangtangtangtang.com specifying “Returns” in the subject line of the email within 7 (seven) days after delivery of the Product to you;

  • the Product is received by us at the following address: 1C Gee Chang Hong Centre,No 65 Wong Chuk Hang Road, Aberdeen – Hong Kong within 14 (fourteen) days of its delivery to you, and

  • the Product returned is in Sellable Condition. 

18.2  “Sellable Condition” means that:

  • the Product is still in its original packaging with the original labels, garment tags, price tags and return tags still attached;

  • the Product is unworn, unused, unwashed, unaltered and in the condition originally sold; and

  • the Product is not damaged in any way.

        The decision as to whether the Product is in Sellable Condition remains within our sole discretion and our decision is final.

18.3   It is your responsibility to ensure that the Product to be returned is packed securely to prevent any damage in transit and to keep proof of the return, meaning that you should use a registered or insured mail or any other means that ensure tracking of the Product return. Regardless of the means of the Product return, you are responsible for any postage or other fees, charges and all risks associated with the return of the Product unless the Product returned is as a Defective Product or an Incorrectly Shipped Product as defined in Section 19 below.

18.4  Once the Product returned is received by us, we will send you an email to notify you of the receipt. We will inspect the Product and notify you by email of the approval or rejection of your refund. If the return of the Product is properly completed and accepted by us, we will aim to re-credit your relevant credit or debit account with any amount charged by us for the Product less any delivery charges for the original shipping of the Product to you within 30 (thirty) days of the receipt of the Product by us. Cash refunds are not available.

18.5  If we receive a return that cannot be accepted, you have the option either to collect the Product from our Store or to have the Product re-shipped to you at your sole cost. It is your responsibility to communicate to us your choice of one of the above options by sending an email to: customer.service@tangtangtangtang.com.

 

19.  Defective Products and Incorrectly Shipped Products


19.1  At your request, we can replace or exchange the Product delivered to you for the same Product (where still available) if the Product is:

  • damaged at the time of delivery or faulty due to no fault on your part (“Defective Product”); or

  • incorrectly shipped because of an error we have made (“Incorrectly Shipped Product”).

19.2  To replace or exchange a Product as described above, you must first notify us by email at customer.service@tangtangtangtang.com within 7 (seven) days from the date of delivery of the Product to you specifying the reasons for the exchange.

19.3  We can replace or exchange the Product only if:

  • the Product that was originally delivered to you is received by us at the following address: 1C Gee Chang Hong Centre,No 65 Wong Chuk Hang Road, Aberdeen – Hong Kong within 14 (fourteen) days of its delivery to you, and

  • the Product returned is (i) in the same condition as they were delivered to you if the Product is a Defective Product, or (ii) in Sellable Condition as defined in Section 18 above if the Product is an Incorrectly Shipped Product.

19.4  You may use the pre-addressed return envelope included in your order to return the Product to us for the exchange or use other means to return the Product to us in which case it is your responsibility to ensure that the Product to be returned is packed securely to prevent any damage in transit and to keep proof of the return, meaning that you should use a registered or insured mail or any other means that ensure tracking of the Product delivery. We will be responsible for any postage or other fees, charges and all risks associated with the return of the Product if the Product returned is as a Defective Product or an Incorrectly Shipped Product. If the Product returned is not a Defective Product or Incorrectly Shipped Product, such expenses and risks shall be borne by you.

19.5  Once the Product returned is received by us, we will send you an email to notify you of the receipt. We will inspect the Product and notify you by email of the approval or rejection of the exchange.

19.6  If your request for replacement or exchange of the Product is properly completed and accepted by us, we will aim to deliver a replacing Product to you within 30 (thirty) days of receiving a Product to be replaced or exchanged from you under this Section 19. If the replacing Product is unavailable, we will aim to re-credit your relevant credit or debit account any amount charged by us, including any delivery charges, taxes and duties charged in connection with the originally delivered Product, within 30 (thirty) days of receiving any Product returned to us under this Section 19. Cash refunds are not available.

19.7  If we receive a Product for exchange that does not satisfy conditions set forth in Clause [19.1] above, you have the option either to collect the Product from our Store or to have the Product re-shipped to you at your sole cost. It is your responsibility to communicate to us your choice of one of the above options by sending an email to: customer.service@tangtangtangtang.com.

 

20.  Excluded Products

 

20.1  No return or exchange will be accepted for jewellery, watches, luxury accessories, lingerie, underwear, swimwear, bespoke, made-to-measure or customized Products, custom orders, unique or fragile Product, Product marked as “no refund” or “no return”, or perishable goods, including cosmetics, that are not in Sellable Condition (specifically, if the Product is in cosmetics category, we will not accept it for return if the packaging has been opened or used), (the “Excluded Products”). The only exception permitted in the case of Excluded Products is if the Excluded Product is a Defective Product. Fragrances cannot be returned under any circumstances.

 

21.  Intellectual Property Rights


21.1  Unless expressly stated otherwise, we are the owner or the licensee of the Intellectual Property in the Site, including any and all software, program, HTML and other code contained in this Site and its Content (as defined in Section 22 below).  Any and all Intellectual Property, contained, mentioned or displayed on this Site are protected by copyright, design, trademark, intellectual property and other laws and international treaty provisions.

21.2  All rights in the Intellectual Property are reserved. Your use of this Site and its Content grants no rights to you in relation to any Intellectual Property and material rights relating to the Content. You are authorized to use the Intellectual Property only as expressly authorized by us and/or its third party licensors strictly in accordance with the terms and conditions as set out herein.

21.3  Any modification, reproduction or redistribution, transmission, display, publication, sale or license of the Intellectual Property available on this Site or creation of derivative works from the Intellectual Property for any purpose is not authorized and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution or any other purposes not expressly authorized hereunder is expressly not authorized. However, you are authorized to make one copy for the purposes of viewing Content for your own personal use.

21.4  Any and all comments, suggestions or other communications posted to the Site or otherwise sent to us shall be and remain our sole property.  By submitting any comments, suggestions or other communications to us, you grant us a perpetual, worldwide, irrevocable, royalty-free license to use those materials in any way that we deem appropriate.  You further agree that we may use, copy, disclose, publish and distribute such materials without restriction and without any obligation to compensate you.

21.5  The “Tang Tang Tang Tang” name and associated logos, designs and product names (collectively “Tang Tang Tang Tang Indicia”) are trademarks or registered trademarks of Tang Quad Ltd.  You are not authorized to display or use in any manner any Tang Tang Tang Tang Indicia or their translations or transliterations without our prior written consent.

21.6  The product designs and product materials used for our products are our exclusive property and are protected by applicable design patent, registered design, copyright and/or other proprietary rights and laws.  You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. 

21.7  For the purpose of this Section 21, the term “Intellectual Property” means all present and future rights conferred by law in or in relation to all inventions, patents, patent applications, trademarks, designs, circuit layouts, copyright, technical know-how and commercially sensitive information, trade, business or company names and all other proprietary rights and intellectual property rights and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields whether or not they are able to be registered or patentable.

 

22.  Content

 

22.1  In addition to the Intellectual Property mentioned above, the “Content” means anything on this Site and includes any graphics, photographs, images, sounds, music, video, audio, text on this Site.

22.2  The Content is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You should confirm any information presented on this Site before relying on it in any way.

 

23.  Non-commercial use

 

23.1  This Site is for your personal and non-commercial use only. You are not authorized to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any Content, software, products or services contained within this Site. In that connection you are not authorized to collect and use any product listings, descriptions, photographs or prices displayed on the Site in connection with or competing with the Site or for other commercial purposes; or create, reproduce and/or distribute any materials derived from the Content provided on the Site. You are not authorized to use this Site, or any of its Content, to further any commercial purpose, including but not limited to any advertising or advertising revenue generation activity on your own Site.

23.2 Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by us and/or our third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without our prior consent or authorization. Any such unauthorized action may result in civil consequences or criminal penalties. We reserve the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

24.  Third parties links

 

24.1  The Site may include hyperlinks to other websites or resources operated by parties other than us, including advertisers. We have no control over such websites or resources and will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on them. We are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

 

25.  Confidentiality

 

25.1  You understand that we grant the operators of public search engines (for example, Google) authorization to use spiders to copy materials from this Site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases. Other than operators of public search engines who are authorized to copy materials from this Site for the above described purposes, you are not authorized to use, access, search, monitor, copy, or harvest information or data from this Site through the use of any automated means, including, but not limited to, agents, robots, scripts, or spiders. You understand that we grant the operators of public search engines (for example, Google) authorization to use spiders to copy materials from this Site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases. Other than operators of public search engines who are authorized to copy materials from this Site for the above described purposes, you are not authorized to use, access, search, monitor, copy, or harvest information or data from this Site through the use of any automated means, including, but not limited to, agents, robots, scripts, or spiders.  

 

26.  Privacy Policy


26.1  The term “Personal Data” means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained and in a form in which access to or processing of the data is practicable. Personal Data includes name(s), date of birth, phone number, email address, delivery address, billing information or other information, including any third parties’ data that you provide to us through the Site or by other means.

26.2  Your Personal Data is subject to our Privacy Policy set forth in this Section and other provisions related to the Personal Data provided for elsewhere in these Terms and Conditions. It is your responsibility to read and understand our privacy practices before using the Site.  

26.3  By visiting the Site and providing us with your Personal Data you agree that we will collect, use and store your Personal Data in accordance with these Terms and Conditions as amended from time to time.

26.4  We collect, use and store your Personal Data for the purposes of providing our Services to you; statistics and marketing analysis; product marketing and promotion; future communication and liaison with you and other purposes relating or incidental thereto.

26.5  You agree that we may use your Personal Data to analyse trends, usage and shopping behaviour (whether on an individualized or aggregated basis).

26.6  By ticking a box below that states [“I do not object to the use of my Personal Data for direct marketing of Tang Tang Tang Tang Ltd”], you provide us your consent to offer direct marketing communications to you. If you do not wish to receive direct marketing communications from us, you should tick a box below that states [“I object to the use of my Personal Data for direct marketing of Tang Tang Tang Tang Ltd”]. You may revoke your consent at any time by contacting our Customer Service at: customer.service@tangtangtangtang.com.

26.7  We may collect certain anonymous data from you on our Site. We automatically collect anonymous data relating to your online session to provide our Services to you, to gather statistical information on our server’s usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name.

26.8  You may from time to time provide us with third parties’ Personal Data. You agree that you have procured the relevant third party’s consent to provide us with their Personal Data (to be collected, used and stored in accordance with these Terms and Conditions) prior to such provision by you.

26.9  If you are browsing our Site (whether as a guest or as a registered user), it may place a cookie on your computer that identifies your computer to us and allows us to personalize your shopping experience and provide you with various services (such as maintaining the content of your shopping cart). Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. It does not allow us to access the rest of your computer or your Personal Data. You may change your browser’s settings if you do not wish to accept cookies. You may not be able to use all features and services offered on our Site if your browser does not accept cookies.

26.10  To protect your Personal Data while you are on our Site, we will encrypt any Personal Data you transmit to us via our Site using Secure Socket Layer (SSL). We will keep your Personal Data confidential, except that we may disclose your Personal Data to the following parties (who may be located and use your Personal Data outside of Hong Kong):

(a)  any: (a) of our related companies (including our affiliate and subsidiary companies), or (b) person or company (including third party agent or sub-contractor) who is acting for, on behalf of or jointly with us; in both cases to fulfil any of the purposes stated in Clause 26.4 above, except for the purpose of direct marketing, provided that such parties are subject to confidentiality and privacy obligations that are materially equivalent to those set out in this Privacy Policy;

(b)  any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any Products and Services being requested by you; and

(c)  any other party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).

We do not provide your Personal Data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your Personal Data in an anonymous format and which does not (and is not able to) identify you in any way. We will not to disclose your Personal Data to any third party for the purpose of direct marketing without prior notice to you and your consent.

26.11  Subject to, or where otherwise required by law or permitted by law to protect our interests, we will (a) only retain your Personal Data for as long as it is necessary to fulfil the purposes mentioned in Clause 26.4 above, and (b) erase any of your Personal Data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.

26.12  We protect the Personal Data that you provide to us by suitable physical, electronic and managerial measures. We follow generally accepted industry standards to provide security in storage, processing and transmission of the Personal Data on our Site. No data security measure or method of electronic storage, processing or transmission over the Internet is 100% secure, and we cannot guarantee that our Site is absolutely secure. If you have any questions about security of our Site, you can email us at: customer.service@tangtangtangtang.com.

26.13  You may wish to access, verify or amend any of your Personal Data that we hold. You can do so through our Site or by contacting our Customer Service at: customer.service@tangtangtangtang.com.

26.14  This Privacy Policy applies to us and our Site, but not to any other third parties (including any websites maintained by third parties). It is your responsibility to check and read such third party’s privacy policy before submitting any of your Personal Data to such third parties (whether via our Site or not). We do not accept any responsibility or liability for any use or breach of your Personal Data by such third parties.

 

27.  Unauthorized and prohibited activities  

 

27.1  The following activities are prohibited on our Site and we may take action against you if you engage in any of them:

  • submitting material (including, but not limited to text, images, music or video) of which you do not have the full right to grant the license specified in the “Content” section above;

  • using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way;

  • initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;

  • advertising or sending unsolicited messages of any kind;

  • impersonating others or providing any kind of false information; or

  • starting or forwarding chain letters of any kind.

27.2  You are not authorized to use the Site in a manner that exceeds the norms of intended use established by these Terms and Conditions or otherwise violates these Terms and Conditions. You are not authorized to gain access to our computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Site.

27.3  We reserve the right to terminate any account at our sole discretion without any notice. At our discretion, we may send you an email to inform you of the termination of your account in such event.

 

28.  Governing law and forum

 

28.1  The Terms and Conditions, together with all our policies and procedures, are governed by and constructed in accordance with the laws of Hong Kong SAR.

28.2  You agree to submit to the exclusive jurisdiction of the relevant courts of the Hong Kong SAR in the event of any dispute or claim associated with the Terms and Conditions.

28.3  If any of the provisions of the Terms and Conditions shall be found unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

 

29.  Contact information

 

For any information, complaint or question relating to these Terms and Conditions or the Site you may contact our Customer Service by writing to, Room 309, Kai Tak Commercial Building, 317-319 Des Voeux Road Central, Central, Hong Kong – or e-mail: customer.service@tangtangtangtang.com.